April 9, 2019
Up until now at the Toei Transportation Customer Center operated by the Bureau of Transportation of the Tokyo Metropolitan Government we have provided customer support services in Japanese and English.
We are now pleased to announce that in order to respond even better to the needs of foreign passengers visiting Japan, we have established a dedicated Foreign Language Customer Support Service.
We have listened to feedback from individuals, such as our customers, on our services and facilities and in response will be providing multilingual support services for inquiries on matters such as fares, tickets, timetables and routes, and lost and found items in the five prevalent languages of our customers.
Service will be provided in English, Chinese, Korean, Spanish, and Portuguese in addition to Japanese.
*utilizing a three-way calling service provided by a private, multilingual call center operator
Image: three-way calling service
Phone:(newly established line)
From April 1, 2019.
From 9:00 AM to 8:00 PM, 365 days a year.
Toei Transportation Customer Center