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May 25, 2017
Bureau of Citizens and Cultural Affairs

The Tokyo Metropolitan Comprehensive Consumer Center now offers multilingual consumer affairs consultations via phone

From April, the Tokyo Metropolitan Comprehensive Consumer Center has begun offering foreign-language telephone consultations in English, Chinese and Korean. When a call comes in for consultation in one of these languages, the caller will be connected with a telephone interpreter and the consultation will be held via a third party. We encourage calls from those experiencing problems with their purchases, contracts or other such consumer troubles.

Visualization of how the phone consultation works


English, Chinese, Korean

How to use the service

Persons requesting the service should call or visit the center in person. A consultant will connect them to a telephone interpreter and proceed with the consultation.
Note: The consultation is free, but the person using the service is responsible for all phone charges.

We will also continue to offer consultation services (in English, Chinese and Korean) with an interpreter present. If the presence of an interpreter is preferred, please call to make an appointment.

Note: The requested consultation day may not be available. Appointments cannot be cancelled.

    • Consultation services are available to those who live, work or go to school in Tokyo.
    • Information on how to use the foreign-language consultation service is available in English, Chinese and Korean on the website:

Tokyo Metropolitan Comprehensive Consumer Center

Central Plaza 16F, 1-1 Kaguragashi, Shinjuku-ku, Tokyo
Phone: 03-3235-1155
Hours: Monday to Saturday 9:00 a.m. to 5:00 p.m. (Closed Sundays, national holidays and New Year’s holidays.)

Nearest train stations

    • West Exit of JR Iidabashi Station
    • Iidabashi Station on the Tokyo Metro Tozai, Yurakucho or Namboku lines
    • Exit B2b of Iidabashi Station, Toei Oedo Line


Tokyo Metropolitan Comprehensive Consumer Center
Consultation Section (Assistance available in Japanese only)

Phone:+81-3-3235-9294 (Assistance available in Japanese only)